Arrival & Leave ‒ Services and resources ‐ EPFL

You’ll find here the information and possible form for the takeover of your phone number when you arrive or when you leave the EPFL.

MOBILE NUMBER

A R R I V A L

Information: You have, at all times, the possibility to contract an EPFL mobile subscription. For this, you must make a request from our portal. If you desire to take over your personal mobile number, please follow the steps below based on your situation.
● You are at Swisscom:: If you already are at Swisscom, you simply need to make a request in our portal.
● You are at a different operator:: If you are at a different operator than Swisscom, you must first fill in this form.
Subsequently, you must attach it to your request on our portal.
NB:: – A transfer to Swisscom takes at least 3 days.
– A number recovery from another operator without respecting the end of your contract takes at least 1 week.
– A number recovery from another operator respecting the end of your contract can take a minimum of 60 days.

L E A V E

In a first time: Whether or not you want to keep your mobile number, write an e-mail to mobile-phone@epfl.ch indicating your intention for your number and your leaving date.

– If you specify in your e-mail that you do not wish to keep your number, then it will be cancelled when you leave.

– If you wish to keep your number, please specify whether you intend to stay with Swisscom or change operator. Once you have sent us your e-mail, you will still have the steps described below to do depending on which operator you want to go.
● You stay with Swisscom:: First of all, we will make a transfer order to Swisscom for your number.

Once the email from Swisscom for the transfer of the number has been received, you will only have to follow the steps indicated in it to make a private mobile subscription with them.

You must have completed these recovery steps at least 5 days before the deadline which will be indicated in the e-mail received from Swisscom.
● You want to change operator:: A. Direct Number Transfer
You will need to ask your new provider for their number porting form specifying that the number is not registered in your name, as they must submit a request on behalf of EPFL.

Then, send us this form so we can complete, sign, and return it to you. After that, you can give it to your provider so they can submit a transfer request to Swisscom using this form.

NB: The direct transfer process can be unpredictable because, in addition to changing providers, there is also a change of ownership. Depending on the providers and the direct communication between them, transfer requests may be rejected by Swisscom.

Indirect transfer (see below), provided all steps are completed within the allotted time, is more reliable.

However, be aware that if a direct transfer procedure (using the form) has already been initiated, you must first ensure that it is canceled, if you want to switch to an indirect transfer. If both types of transfer are active at the same time, both processes will be blocked.

B. Indirect Number Transfer
If your new provider doesn’t have a form for a direct number transfer, or if you prefer, you can initially transfer your number to your name by signing up for a Swisscom Prepaid plan.

This type of plan has no minimum contract term; however, you will need to provide a starting balance of CHF 20.- upon activation.

To do this, as with a Swisscom transfer, we must first make a transfer order of your number. Once you receive the email from Swisscom regarding the transfer, go to the following link: Prepaid Offers to complete the steps for transferring your number to a Prepaid plan.

Procedure: Choose a Prepaid subscription > Select whether or not you want a new smartphone > Next > Go to order > Keep my mobile number > Enter your mobile number > Next > Enter your mobile number > Provide other requested personal data

Once the recovery date has passed, the number can be taken over at any time by the operator of your choice. You should not apply to another operator before the takeover, otherwise the takeover may be cancelled or blocked in your name.

You must have completed these recovery steps at least 5 days before the deadline which will be indicated in the e-mail received from Swisscom

MOBILE PHONE

A R R I V A L

Information: When you arrive at EPFL and want to contract a mobile subscription, you can either request a new mobile phone at the same time or keep your personal phone.

Even if you do not request a mobile phone when applying for the mobile subscription, you can still do so separately later.
● You do not yet have an EPFL mobile subscription:: Please refer to the procedure indicated in the section: Mobile Number – Arrival.
● You already have an EPFL mobile subscription:: You can fill out a request, only for a mobile phone, using this form.
NB:: You cannot request a telephone without taking out an EPFL mobile subscription.
If you choose an EPFL internal subscription, you will not be authorized to take a smartphone-type mobile phone..

L E A V E

Information: When you leave EPFL, you can keep your mobile phone under certain conditions or return it to us.
● Funding by the unit:: If your unit funded your mobile phone, you will need to look with it at the conditions to keep it.
● Personal funding with EPFL participation:: If you benefited from the EPFL participation when purchasing your mobile phone and it is less than 3 years old, you will be asked to refund a part determined on a prorata temporis basis in order to keep it.

If the purchase is more than 3 years old, you can keep your mobile phone without having to refund anything.